Crowne Plaza Madrid - Centre Retiro by IHG
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Apa Kata Tetamu
Central location in Madrid, convenient for the city-break, 10mins walk from the splendid Retiro Park. Very close to Metro and bus stops of numerous lines to commute around Madrid, we bought multi-journey ticket at the metro station. Yet, the location is quiet enough to offer some rest compared with the busiest parts of the city center. The hotel is new, modern, fresh, clean, spacious, well maintained and offers great relaxation after days of sightseeing. The staff is engaged, presents very positive attitude, happy and smiling, always attentive to guests (congrats and thank you!). We used a half-board offer, with excellent breakfasts (incl. live cooking) and dinners, with simple and very satisfying 3-course menues, which we enjoyed in the bar area, watching football games or F1 on the comfy sofas. Our Family Suite room was spacious enough for our family of 4, again: clean, modern, very comfortable, with a nice city view, and a large, clean, well-planned bathroom. Water, coffee, tea, biscuits and chocolates in the room was re-supplied every day of our 4-day stay, that was very appreciated. On the last day we checked-out and left our luggage safely stored next to the reception, which offered us a good day of sightseeing before our evening flight back.
Jaroslaw
April 2025
Our room was lovely and spacious with plenty of storage. We don’t have a bath at home, so after a day of sightseeing it was wonderful to soak away the aches and pains off the day in the bath. The bed was huge, basically two singles bolted together, so we had plenty of room for a good nights sleep. Aircon was easy to set and control. The soaps and shower gel were a nice brand. The reception staff were exceptionally helpful.
Mike
September 2024
They offered as to include breakfast at check in for €19 we declined but we ate dinner at night and it was wonderful! Was also a show everybody in my group enjoyed , awesome time!
Rocio
Mei 2024
The hotel room was fabulous, I liked the design and the furnishing style. Also quite spacious, especially the bathroom. Free water in room was very much appreciated so I didn't have to go out and buy from the supermarket. The fluffy bathrobes provided were an unexpected bonus! Staff were friendly throughout. Although breakfast was the same for all 4 days, there was a decent variety to go through. I had dinner at the hotel bar on one night because I was too tired to go out, and the service and food were pretty good too. Location-wise it's not very central, but it works well for me as I preferred to be in a quiet area, and I mostly used Uber to get around anyway. I was sad to have to leave the hotel at the end of my stay as I got so comfortable here.
Grace
Januari 2025
The location, the staff, the breakfast and the hotel in general was perfect
Noni
Januari 2025
We booked a Junior Suite with a king-size bed and a sofa for three adults. The room was exceptionally spacious and comfortably accommodated us. The hotel was impeccably clean, and we received a warm and friendly welcome from the staff. The location is excellent—situated away from the city noise yet conveniently close to Retiro Park. A metro station is just 250 meters away, and taxis are almost always available right in front of the hotel. As a medical professional, I was particularly impressed by the presence of a defibrillator in the lobby, with all staff members trained in its use. This level of preparedness and attention to safety is truly remarkable.
Faki
Disember 2024
Staff was great, helpful and kind. The breakfast had many varieties; serving the needs of many... It is located in a quite part of the city which is good also. But could be a handicap for some; as it is around 30 minutes walk to Museum Prado.
Ahmet
November 2024
Location is nice and quiet but still close enough to the center.
Nicol
Jun 2024
It was perfect. We loved it! From nice and helpful staff to delicious meals. Very clean and spacious rooms (we had queen size room). It’s not in the “main” city centre (street) but still very close to it and close to bus and metro (5 min walk).
Spela
Jun 2025
- Staff was very polite - Breakfast was good - Large Bathroom with great shower cabin - Hotel is not located close to bars/clubs, so it was really quiet at night
Sandra
Mac 2025
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